Privacy & Cookie Policy

1. Information We Collect

At Smart Home, we prioritize the protection of your personal information. When you register an account, place an order, or subscribe to our newsletter, we collect necessary personal details including your full name, mobile phone number (for M-Pesa payments and email updates), delivery address, and email address.

2. How We Use Your Data

Your information is strictly utilized to process e-commerce orders, facilitate automated M-Pesa payment confirmations, deliver items via verified courier partners, provide order status notifications, and optimize store performance.

• Order fulfillment and shipping across Kenya.
• Encrypted M-Pesa API transaction processing.
• Customer support and WhatsApp communication regarding inquiries.
• Optional daily deal newsletter alerts (you can unsubscribe anytime).

3. Cookie Policy

We use essential session cookies and local browser storage to keep you securely signed in, maintain items in your shopping cart, and preserve your active user preferences. We do not sell or trade your data to third-party advertisers.

4. Data Protection & Security

All sensitive communications are transmitted over SSL/TLS encrypted protocol. Payment credentials are handled directly through official bank and Safaricom M-Pesa gateways; Smart Home does not store raw credit card or PIN numbers.